Terms & Conditions

The Little Dressing Co. [Prop Hire & Wedding Styling]

We accept all orders subject to the following Terms & Conditions (T&C’s). 

These form part of the contract of hire. Prospective hirers should make themselves familiar with the T&C’s. 

Where the word “owner” appears, this refers to The Little Dressing Company Ltd (LDC). Where the word “hirer” appears, this refers to the person, company or other entity hiring the equipment. “Price list” refers to the menu of charges for equipment or services provided as published by LDC from time to time. 

1.Hire

(a) Bookings are accepted for events up to 36 months in advance of the initial enquiry.

(b) In advance of preparing a quotation LDC may require a venue/event site overview with measured floor plans and photographs of all areas to be dressed. Vehicle access and any site-specific restrictions should be noted also. 

(c) The hiring shall be deemed to continue until the LDC receives in their possession all equipment, or it is reported to the owner as missing or damaged.

(d) In the event of a heavy demand upon our stock, the owner reserves the right to substitute any item or items, with reference to the hirer prior.

(e) At the time of booking, all orders require a 25% non-refundable deposit of the total cost. The full remaining balance is then due 6 weeks prior to the hire date. We also have a refundable damage deposit, the amount will depend on the order size and will cover any breakages or missing items. Our minimum spend is £500.

(f) Your damage deposit is due prior to the point of collection or delivery. Any items hired, while in your care, shall remain your responsibility until returned to LDC. If an item is needing replaced, we will liaise with you to let you know the replacement charge within 14 working days. This will then be deducted from the damage deposit. If replacement costs come to more than your deposit, an invoice will be sent out stating the charges. If goods are returned and checked back with no loss or damage found, the full deposit will be refunded within 14 working days from when the items have been returned to LDC. Substitute items will not be accepted, and all damaged items remain the property of LDC and should therefore be returned.

2.Prices

(a) Prices specified on the Price List are for agreed hire time only.

(b) Prices given in a quotation (written or electronic) are valid for 30 days from the date of the quotation.

(c) If a quotation is accepted by the hirer within 30 days of the date of the quotation, the Owner agrees to honour the quoted hire price. (for hire’s within 12 months from date quotation is accepted).

(d) The replacement charges specified will apply at the time of the confirmed booking.

(d) The Owner reserves the right to adjust pricing from time to time.

3.Cancellation or changes to orders

(a) Should the Hirer wish to cancel in whole or in part an order, after the Owner has accepted it, notifications must be made to the Owner at least 3 working days before dispatch. 

(b) Charges for cancellation are as follows: Over 6 weeks prior to the event; 25% of total cost (Deposit). Within 6 weeks of the event; 100% of the total cost. Items designated Premium Stock in the Hire Price List, shall be liable to a 100% cancellation charge from time of ordering. The Owner reserves the right to attach a Special Cancellation Schedule to any order. The Hirer shall be informed on this at the time of booking.

(c) Should payment not be received as a minimum to 6 weeks prior, LDC reserves the right to cancel the booking immediately.

(d) We reserve the right to substitute an item for an alternative design i.e., if breakages, delayed returns, lost items have occurred because of a previous customer order. Any necessary substitutions will be communicated prior to your order being dispatched.

(e) Once a Deposit has been Paid, the Client may amend their Items Hired at any point prior to 6 weeks ahead of the Event Date. Clients can not reduce the value of the agreed quotation by more than 10% once a Deposit has been paid. 

4. Delivery

(a) All delivery orders are subject to transport charges. 

(b) Deliveries can only be made to a suitable drop point at the Hirer’s premises. It is LDC’s decision as to what constitutes a suitable drop point. 

(c) Regular delivery and uplift shall be between the hours of 8am & 8pm, Monday to Sunday. Specific times for delivery/uplift cannot be guaranteed. The Owner reserves the right to deliver the equipment on an earlier date than requested. This may include out of hours’ work, at the owner’s cost. 

(d) Should sub deliveries be required, for example, using unmade roads or farm tracks, to agricultural land or woodland the hirer should ensure that suitable transport and drivers are provided at their cost. 

(e) If deliveries are required to be made within the Hirer or Third Party’s premises, LDC will accept no responsibility or be liable for any damage or loss resulting to Hirer’s or any third party’s property.

(f) The Hirer is wholly responsible for all equipment from time of delivery/collection until uplifted/returned, and liable for damage during transit (if collecting equipment from the Hirer), or due to fire, theft, burglary, breakages or other losses, and should ensure safekeeping of equipment awaiting uplift/return.

(g) The hirer, before use, should check all equipment, and any deficiencies should be reported immediately to LDC Phone 07397 199 258 OR email hello@thelittledressingco.com 

(h) Deficiencies/shortages on ordered quantities reported after use, shall not be credited.

5.Hirer collection/Return 

(a) Hirers must collect and return equipment between the hours of 9am & 6pm, Monday to Sunday. Equipment collected before 9am or returned after 6pm may be liable to a surcharge. If the hirer is not using LDC’s styling service, all items are required to be boxed up as you got them or there will be a minimum charge of £50.

6.Return

(a) Equipment must be made available for collection at the same location to which delivery was originally made. Additional charges may be applied by LDC should uplift be required from a different location.

(b) When equipment is returned in a condition other than when received by the Hirer, a charge for cleaning, reconditioning, renewing or replacing will be made where considered necessary by the owner. 

(c) All food debris must be removed from the equipment before return. 

(d) Substitutes for lost or broken equipment cannot be accepted.

(e) The Hirer is liable for all equipment not returned, or returned broken, damaged or missing (The Replacement Charge). Hire charges will not be taken into account in calculating the replacement cost. 

(f) The owner’s checking of equipment shall always be deemed to be final.

(g) The Hirer agrees to repack all equipment into the appropriate containers. A charge will be made for any packing containers not returned, or returned damp, or damaged.

(h) Claims for refunds after completion of hire, on the grounds that some of the equipment was not used, cannot be considered.

(i) If the Hirer requests the Owner to deliver/uplift goods from an area which is not a designated loading or unloading area, the Hirer shall be responsible for and shall reimburse the Owner in respect of any parking charges or fines incurred by the Owner.

(j) The Owner reserves the right to uplift equipment later than requested. This may include out of hours’ work, at the owner’s cost. The Hirer must make equipment ready for collection immediately after the stated day of use.

7.Responsible use and consideration for others

(a)Equipment and props can be dangerous, they can cause damage and or injury if not treated with care and due regard for their use, placement, and proximity to others.

(b) All children should be supervised when in and around equipment and props.

(c) Particular care should be exercised with glass items.

(d) Extra care should be exercised for those under the influence of alcohol 

(e) Candles should not be placed close to any flammable items

(f) You should ensure that the venue has firefighting, and first aid equipment as is required by applicable regulations and or law.

(g) Unless agreed by LDC, all props and furniture are for indoor use only. Any items left outside are done so at the hirer’s

risk. If we have agreed that furniture can be used outside (weather permitting), please ensure they are not left outside overnight. If stored in

a marquee, please ensure they are away from the sides to avoid water damage.

8.Liability

(a) No responsibility can be accepted by LDC for injury caused through the use of hired equipment or props.

9.Insurances

(a) LDC recommends that the hirer takes out relevant insurance cover. LDC has full Public Liability Insurance.

10.Exceptional circumstances

Any order is subject to variation or cancellation from any cause beyond the LDC’s control. For example, but not limited to, fires, floods, storms, government or any authority-imposed restrictions that would directly affect the ability to execute the hireage.

11.Privacy Policy

LDC are committed to providing safeguards and maintaining the privacy of our clients and ensure all data use is in line with GDPR. We will only use the information you supply in connection with services provided. We will not sell, trade or rent your information to third parties.